Reference

hero88 Privacy Policy for Your Account

Our hero88 Privacy Policy explains what account details we collect, why device and wallet records appear in our systems, and how you can ask about them.

Account detailsDevice recordsWallet activityCookie choices

Explore Our Lobby Read FAQ

How DANA and QRIS Records Are Used

hero88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details needed to create and protect your account, such as your contact details, phone verification result, login events and selected account settings. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we retain transaction references and status data so

1
we can match a wallet action to your account and answer a payment query. Device type, browser signals and security events help us identify unusual access without using them to describe your personal identity beyond account protection. Cookies may remember sign-in choices and measure page performance.
2
We keep records only for operational, dispute, security or legal needs, then remove or restrict them under our retention process. Access depends on local law, and where local law permits, you may request access, correction or deletion through our support path.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP DESK

Where to Ask About Your Privacy Policy

A clear contact route helps you act on this Privacy Policy without searching through the lobby. Sign in, open the account or support area, and send a privacy request with the email or phone detail linked to your account. If you cannot sign in, include the payment reference, device path and request type without sending a password or wallet PIN.

Team online

Account privacy request

Use the signed-in support route to ask for a copy, correction or removal of account data. We may check your phone verification before discussing details.

Wallet record query

For DANA, OVO, GoPay or QRIS records, include the transaction reference and date. We use those details to locate the relevant entry without requesting your wallet PIN.

Access problem

If the account page will not open on mobile or desktop, contact support through the available help path and state your device type and account contact detail.

SIX DATA CONTROLS

Six Controls Around Your Account Data

Privacy work follows the same account steps you use each day: phone verification, sign-in, wallet status checks and support requests.

Collection

We collect contact details, verification results, sign-in events and account settings when you create or use an account, keeping the data tied to a stated operational purpose.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a payment status to your account and investigate a support request.

Cookie control

Cookies can retain sign-in preferences and page settings. You can adjust browser controls, although removing them may require you to repeat an account step.

Device security

We record device and browser signals connected with access events to identify unusual sign-ins. These signals help protect the account and are not your wallet PIN.

Retention

We retain records for account operation, dispute handling, security checks or legal needs, then remove, restrict or anonymise them when the retention reason ends.

Your request

Ask for access, correction, deletion or a retention explanation through support. We may verify the linked phone or email before releasing account-specific details.

Answers About hero88 Privacy Policy

These Privacy Policy answers cover the questions you may have before opening an account or checking a wallet record. They explain the account step, device path and contact route in plain English for Indonesia, while access remains subject to local law.

It covers account details, phone verification, sign-in events, device signals, cookies, payment references and support requests connected with your use of hero88 in Indonesia.

Phone verification helps connect the right person to an account and protects account-specific requests. We may use it before discussing DANA, OVO, GoPay or QRIS records.

Yes. The Privacy Policy covers transaction references and status data from DANA and QRIS, along with OVO, GoPay, bank transfer and virtual account activity.

Sign in, open the account or support area, and send an access request using your linked contact detail. We may verify your phone or email before responding.

Where local law permits, you can request correction or deletion through support. Tell us which account detail is concerned; retention may continue when security, dispute or legal needs apply.

We may record device type, browser signals and access events to help identify unusual sign-ins. These records support account security and do not include your wallet PIN.

Use the signed-in support route, or provide your linked phone or email when sign-in fails. For a wallet query, add the payment reference and date, never a password or PIN.

hero88 Privacy Policy for Your Account

Where to Ask About Your Privacy Policy

Account privacy request

Wallet record query

Access problem

Six Controls Around Your Account Data

Collection

Payment matching

Cookie control

Device security

Retention

Your request

Answers About hero88 Privacy Policy

01 What does the hero88 Privacy Policy cover?

02 Why does hero88 need my phone verification?

03 Does the Privacy Policy cover DANA and QRIS data?

04 How can I request a copy of my account data?

05 Can I ask hero88 to correct or remove data?

06 What device data does the Privacy Policy mention?

07 How do I contact hero88 about a privacy concern?

Related Pages